Saints Media

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Home ICT IT Service Contract

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Saints Media provides IT service contract aimed at providing your company with an affordable alternative to having your own IT division. Saints Media will serve as your off-site, and when the need arises, onsite IT division.

 

Services

  • Support

    • Telephonic Support

    • Email Support

    • Remote Access Support – in the event that any of the above support channels does not resolve the problem, systems will be accessed remotely.

    • Onsite Support – in the event that any of the above support channels does not resolve the problem, onsite support will be provided with maximum turnaround being on a next business day basis.

  • Repairs

    • Software resolutions

    • Reinstallation of software

    • Hardware repairs

    • Machine Testing and Diagnostics

  • N.B.:

    • No labour or callout fees will be charged for repairs, however wherever items needs to be replaced, these costs will be quoted and charged separately.

    • All software installations/reinstallations require the original software and accompanying licence/serial to be provided by the client.

    • Call out time for repairs will be maximum next business day, however completion of the repair will depend on the specific nature of the problem.

  • Software

      • Free software will be provided periodically that will benefit business efficiency

      • Training of staff to use the software will also be included.

 


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